bk baji Privacy Policy

1. Introduction and Applicability

bk baji is an online gaming and sports betting platform operated for Bangladeshi users. This Privacy Policy ("Policy") applies to the bk baji website, mobile application, and all related services.

By using our services, you are considered to have accepted the terms of this Policy. This Policy is an integral part of our Terms and Conditions and both documents should be read together. If you have any objection to any part of this Policy, please stop using our services and contact our support team.

This Policy has been prepared primarily in accordance with the data protection guidelines applicable in Bangladesh and international standards. We believe that our commitment to transparency and data protection strengthens our relationship with you.

2. Information We Collect

bk baji may collect the following types of information:

2.1 Identity Information

• Full name and date of birth
• National ID number or passport number (for account verification)
• Email address and mobile number
• Permanent address
• Username and password (stored in encrypted form)

2.2 Financial Information

• Mobile banking account numbers (bKash, Nagad, Rocket, Upay)
• Bank account details (for bank transfers)
• Transaction history and amounts
• Information related to deposits and withdrawals

2.3 Technical Information

• IP address and Device ID
• Browser type and operating system
• Login time and session details
• Cookies and local storage data

2.4 Gaming Activity Information

• Play history, bet amounts, and results
• Preferred game categories and usage patterns
• Bonus claim and usage records

3. How We Collect Information

bk baji collects your information in the following ways:

• Registration Process: Information you provide yourself when opening an account.
• Identity Verification (KYC): Collection of documents required to confirm your identity.
• Transaction Processing: Mobile banking or bank-related information during deposits and withdrawals.
• Automatic Collection: Through cookies, log files, and other tracking technologies.
• Customer Service Communications: Information you provide via live chat or email.

4. Purpose of Using Information

Collected information is used for the following legitimate purposes:

4.1 Service Operation

Information is used to create, manage, and secure your account, to process transactions, and to run your gaming activity smoothly. Both identity and financial information are essential for operating an active account.

4.2 Security and Fraud Prevention

Information is analysed to prevent unauthorised access to your account, to detect suspicious transactions, and to comply with anti-money laundering (AML) regulations.

4.3 Personalised Experience

Information is used to recommend relevant games, offers, and bonuses based on your play style and preferences. This makes your overall experience more convenient.

4.4 Customer Support

Information is kept to resolve your complaints or issues, to provide 24/7 live chat and email support, and to understand the context of previous communications.

4.5 Responsible Gaming

We follow responsible gaming guidelines. As part of this, if an unusual change in a user's gaming behaviour is detected, precautionary measures are taken. Betting and win/loss data may be analysed for this purpose.

5. Sharing Information with Third Parties

bk baji never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: The minimum necessary information is shared with relevant financial institutions to complete bKash, Nagad, Rocket, Upay, and bank transfer transactions.
• Technology Partners: Service providers needed to operate the platform (game studios, server providers, etc.), who work under strict confidentiality agreements.
• Legal Obligations: We are legally required to provide information upon a valid request from a competent authority under the laws of Bangladesh.
• Fraud Investigation: To cooperate with investigating agencies in cases of suspected fraud or money laundering.

When sharing information with third parties, we ensure that they also follow appropriate data protection standards.

6. Cookies and Tracking Technologies

The bk baji website and app use cookies and similar technologies. These are mainly of three types:

6.1 Essential Cookies

These cookies are necessary for the site to operate — maintaining login sessions, security verification, and ensuring core functionality. They cannot be disabled.

6.2 Performance Cookies

These cookies are used to analyse which parts of the site are used most, how long pages take to load, and where errors are occurring. Collected data is processed anonymously.

6.3 Preference Cookies

These cookies are used to remember your language preference, theme settings, and other personalised choices, so you do not have to set them again each time you log in.

7. Data Storage and Security

bk baji follows industry-standard security practices to keep your information safe:

• Encryption: All data transfers are encrypted using SSL/TLS technology. Passwords are stored using strong hashing algorithms.
• Access Control: Only authorised staff can access your information for specific purposes. All access is logged and reviewed regularly.
• Server Security: Data is stored on dedicated servers protected by firewalls, intrusion detection systems, and regular security testing.
• Backup: Regular encrypted backups of data are maintained so that information is not lost in the event of a technical problem.

7.1 Data Retention Period

Data is retained for as long as your account is active. Even after an account is closed, financial transaction records are kept for a set period for legal requirements and dispute resolution, and are then securely deleted.

8. Your Rights

You have the following rights over your personal information:

• Right to Know: If you wish to know what information we hold about you, please contact the support team.
• Right to Correction: You may request correction of any errors in your information. Some information can also be updated directly from your account settings.
• Right to Deletion: In certain circumstances, you may request deletion of your information. However, some information may need to be retained due to legal obligations.
• Right to Restrict Processing: You have the right to object to the use of your information for specific purposes.
• Right to Data Portability: You may request a copy of your information in a structured, commonly used format.

To exercise these rights or for any questions, contact us via 24/7 live chat or email. We provide support in both Bengali and English. Answers to common questions can be found on our FAQ page.

9. Protection of Minors

All bk baji services are for persons aged 21 or above only (21+). We do not intentionally collect information from minors.

An age verification process is followed at registration. If, for any reason, information from a minor is collected, we will delete that information as soon as we become aware of it and close the associated account.

If you believe a minor is using this platform, please inform us immediately.

10. Policy Changes

This Privacy Policy may be updated from time to time due to business needs, technological changes, or legal requirements. In the event of changes:

• The date of the latest update will be noted on this page.
• For significant changes, you will be notified via your registered email or app notification.
• Continued use of the service after a new policy takes effect will be considered acceptance of the revised policy.

If you do not agree with the changes, you may contact our support team to request closure of your account.

11. Contact

If you have any questions, comments, or complaints about this Privacy Policy, please contact us:

• Live Chat: Available 24 hours a day, 7 days a week — in Bengali and English
• Email: [email protected]

We generally respond to privacy-related requests as quickly as possible. For more information, you can read the About Us page.